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Contact Pogo Customer Service

Pogo Phone Numbers and Emails

Customer Service Number:

  • (650) 628-1393
Call customer service

Pogo Emails:

Legal
Privacy Inquiries USA
privacy_policy@ea.com
Privacy Inquiries
privacy_canada@ea.com
Privacy Inquiries Canada
privacy-canada-french@ea.com
Privacy Inquiries Canada
privacy-uk@ea.com
Privacy Inquiries UK
Send Message
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Pogo Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Pogo Customer Service is rated at 1.6 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    88% phone 12% email
  • The best phone number to call Pogo is 6506281393. 20% of customers managed to speak with a real person.

  • The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 1 minute.

  • Be prepared for the call as Pogo may ask you for the following information to identify you as a customer: first and last name, email or phone number.

View full overview ›

How to Contact Pogo Customer Service?

Most Popular Number:

(650) 628-1393
Total calls: 1 896 Issues resolved: 56 Last call: Feb 5, 2026

The Pogo customer service number for inquiries and assistance is (650) 628-1393. This number is available for clients who need to address issues or have questions regarding their service. The customer service team is committed to providing prompt and helpful support to all Pogo users. Please note that response times may vary depending on the volume of inquiries and the nature of the issue. However, Pogo Headquarters aims to respond to all customer inquiries as efficiently as possible. The customer service is available during standard business hours, Eastern Standard Time (EST), to ensure that clients can receive the support they need.

For privacy inquiries, the Pogo email address is privacy_policy@ea.com. This email address is designed to facilitate communication regarding privacy concerns and policies of Pogo. If you have specific questions or need further clarification on privacy matters, you can reach out to this email address. It's important to clearly state your inquiry in the Contact Pogo email to ensure that the privacy team can provide you with the most accurate and helpful information.

To contact Pogo support via their website, follow these steps:
1. Navigate to the website and locate the 'Support' or 'Contact Us' section.
2. Choose the relevant category or topic that best describes your issue or inquiry.
3. Follow the prompts to fill out any necessary forms or provide details about your concern.
4. Submit your request, and you should receive a response via email or through the website itself, depending on the nature of your inquiry.
Pogo website provides a user-friendly interface for clients to find answers to their questions or to get in touch with the support team directly from the website. This method is particularly useful for non-urgent inquiries, allowing clients to receive assistance at their convenience.

The Pogo headquarters is located at 209 Redwood Shores Pkwy, Redwood City, California 94065, United States. This location serves as the central hub for Pogo's operations, including its corporate functions, customer support, and management. If you need to send any official correspondence or visit the headquarters for any reason, this address is where you should direct your mail or visits. Please note that for general customer service inquiries or support, it is recommended to contact Pogo through their customer support channels, such as phone, email, or their website, as visiting the headquarters may not be necessary for most customer service needs.

PissedConsumer Club

Contact Information

Pogo Website:

Pogo Help Center:

Corporate Office Address:

Electronic Arts Inc.
209 Redwood Shores Pkwy
Redwood City, California 94065
United States

Pogo Customer Service Reviews

1.6 / 5
Poor
Debbie L Rcy
No way to contact them
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

No one answered but they want me to pay someone to resolve the problem. You can't even email them anymore.

It looks like no one is in charge. I kept sending a request for a code which I never received. I must have sent about 50 requests for a code and no answer and no code.

I am very disgusted that they treat a long time member like this. But it was no problem to take my money to renew my membership.

Branson Poe
Fix the game

Fix the game, people can't cheat
Make the robot game rated and add timer
The timer is very important.
Thank You

Carol F Mbp
Problems with Wheel Of Fortune
stars-rating stars-rating stars-rating stars-rating stars-rating
4.0

Fix what I asked them to fix in the bonus round to make it the way wheel of fortune works in the tv version of the bonus round.

Davyn Lca
NO PHONE CALL

AWFUL. IVE BEEN SO STRESSED OVER THIS.

i suffer aniety and depression pogo helps with that. please contact me.

How Good is Pogo's Customer Service?

Davionne Deq
Davionne Deq
Feels Disappointed | Nov 16, 2025

They do not help at all. They are trying to blame the customer for the problem when it clearly lies on their end. I have several friends and family who have the same problem. They can not get into the game Jungle Gin on Pogo

Read full quote
Mara M Mvp
Mara M Mvp
Feels Disappointed | May 20, 2025

Just started using it and not good at all

Read full quote
Valerie G Hen
Valerie G Hen
Feels Disappointed | Apr 10, 2025

they dont have any respect for people trying to call in

Read full quote
Jordan D Xjl
Jordan D Xjl
Feels Disappointed | Jan 27, 2025

They emailed me back early this morning but never responded to me

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Milli Ynb
Milli Ynb
Feels Satisfied | Jan 15, 2025

I call but no one answer

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Anthony M Vtx
Anthony M Vtx
Feels Disappointed | Oct 06, 2024

No one helped me I’ve had the unit for over a year and now with new cartridges it says EC error. I wasted 3 new cartridges trying to fix it I give up

Read full quote

Summary of Pogo Customer Service Calls

1.9K TOTAL
CALLS
00:49 AVG CALL
DURATION
7% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Pogo?

Account Question:

  • “Cannot login”
  • “I re-sign up for Pogo today. I had 80 gems you guys gave me 100 but I only have 128. I’m supposed to have 180.”
  • “Cant use my pogo chat its blocked with some weird boxes”

Product/ Service Question:

  • “Not working”
  • “I cant get connected”
  • “Tech support / cancellation procedure”

Payments and Charges Question:

  • “Charges”
  • “I paid but can’t connect to the games”
  • “Having trouble with payment”

Activation/ Cancellation Question:

  • “Cancel my subscription”
  • “I want to re subscribe to POGO please”
  • “Cancel account”

Request for Information Question:

  • “I have questions”
  • “Why did my club pogostop when I paid for it”
  • “Update account”

Return/ Replace Question:

  • “Phone number change and can’t log in”
  • “Change of phone number and new phone”
  • “Need to change info to log in”

Refund Question:

  • “Refund for accident purchase”
  • “Refund and cancellation”
  • “Refund”

Cards Question:

  • “To add a new cedit card number to my account”
  • “To give you my new discover card number”
  • “Pen card dictivet”

Staff Question:

  • “I did not enroll for your service. Stop texting me!(”
  • “You keep taking $6.99 every month and I do not use your services I need you to delete my account number I'm not switching banks to kiss your rear end”
  • “Getting light service on now”

Shipping and Delivery Question:

  • “Didn't get money”
  • “Where is my cash outb”
  • “I did not receive the money I earned in app in my account.”

Website/ Application Question:

  • “App problem with claiming points.”
  • “The app is crashing”
  • “The app won't allow me to buy gems. The error message I get is that there seems to be a problem with my account. Can you help?”

Other Question:

  • “To bring back mr bean”
  • “Pogo channel mein Jay Jagannath continue kijiye, aur sabse men Omi number Van ko band kijiye”
  • “Points”

Compare Pogo Customer Service To

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