Resolved
FELECIA P Tik

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Verified Reviewer

Resolved: Cancelation

Updated by user Feb 17, 2024

Company fixed the issue and I have been provided with apology. I finally got into the acct canceled the up coming renewal. They offered no apology refund nothing said they were extremely busy.

Original review Jan 17, 2024
Never spoke with anyone but I was able to get to my aunts acct and cancel her subscription. They are called ea entertainment arts now and they make it very difficult to get any help.
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Loss:
$200

Preferred solution: An apology and my just have them close to 200$ over 4 years and she wasn't even mentally or physically able to play

User's recommendation: RUN

Resolved
FELECIA P Tik

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Verified Reviewer

Resolved: Cancelation

Updated by user Feb 01, 2024

Company fixed the issue and I have been provided with apology. They did absolutely nothing no refund of 4 years for my elderly aunt I was finally able to get subscription canceled my self. They gave nothing but run around.

Original review Jan 16, 2024
My 88 year old aunt has dementia hasn't played in years they're still taking $39.99 a year out of her acct I don't have info to retrieve acct how *** hard is it to cancel if I give u her name address and phone number
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Loss:
$160

Preferred solution: I want my senile aunts subscription canceled she hadn't played in years and gets charged 39 anually

celine c Hil

Can not sign in.

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POGP took my money then suppended my account. when you call number povided they want to send to out soucers who want money to fix what i pay for. irisheys314
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Loss:
$16

Preferred solution: my pogo back

Pascha L Fza

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Verified Reviewer

Need to change email address and phone number

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It took me all the to the beginning to login but I get to the email address it gives me a message saying my Email address is is already connected and turned around and kick me out.
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Anonymous
map-marker Brunswick, Ohio

CC charges 39.99 not authetised. We can not chat u must call 440234****

My e mail nelourhome @***.com. Phone 440-234-****. I no longer have an account with EA. Its been months. My credit card was Just billed 39.99. Please have my card credited. Please note with out an account the EA web site is not helpful
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Anonymous
map-marker Huntington, New York

NO ONE ANSWERING PHONE

WANT TO CANCEL MY SUBSCRIPTION TO EA POGO. DONT know how to cancel. Acct no longer accessible to me due to health issues. Please advise. Cannot continue to pay monthly fees
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CCSweety

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Verified Reviewer
| map-marker Oklahoma City, Oklahoma

Issues with Pogo Games not the EA games

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THEY HAVE POOR CUSTOMER SERVICE!! SINCE MERGING WITH EA!!. ABSOLUTELY NO HELP AND I PAY FOR A POGO MEMBERSHIP, & STILL NO CONTACT BY PHONE OR EMAIL FROM POGO. SO YEAH I'M A PISSED CONSUMER!!
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User's recommendation: Until POGO get's away from EA, DON'T WASTE YOUR MONEY!!

Resolved
janet s Pcl

Resolved: Cant get into account

Updated by user Jan 10, 2024

I finally got my act together and figured it out like I said I was having a very bad day We love pogo espessily for my husband . We cant do with out it.

Original review Jan 10, 2024
I am sorry I could not get connected that day and it was a very bad day I love pogo we are on it Tevery day it keeps my husband busy and he has dementiA so please accept my apology to everyone it was very dumb like I said I think pogo is fantastic
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Loss:
$1

Preferred solution: Nothing everything is great please read my apology in comments

Annie C Fdk

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Verified Reviewer

POGO Frustration

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I recently cancelled my membership and

I recently cancelled my membership and removed my payment information from my account. Pogo reached back into their stored information and reactivated my membership.

The bank said that it was legal because I had already given them my information. I don't like POGO. It isn't what it used to be. The games are rigged and very difficult, the badges are impossible and there isn't enough time.

I had to make my profile private because of all the perverted friend request that I am getting. The chat rooms are highly censored and there is no free speech. If you say anything at all to raise a single hair on anyone's head, you are reported and threatened by POGO with account termination. You have no right to defend yourself or see the evidence against you.

It is a very bad platform. Stay Away

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Preferred solution: Apology

User's recommendation: Stay Away

1 comment
Jayson Siq

Kahan Milana hoga

Karen M Mwj

Person died that owned account

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No answer on phone. Could not call. Person died that played these games. I want payment reversed. Refund. Etc. whatever. I cant get a password to acct no info I tried to get a reset. Said click for code. Four requests later no reset code. This is total BS. Need help to cancel. Im not paying for this game no one played.
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Cons:
  • No way to contact when you want to stop the subscription

Preferred solution: Full refund

User's recommendation: Think before

Resolved
janet s Pcl
map-marker Georgetown, Texas

Resolved: Cant get into account

Updated by user Jan 17, 2024

Company fixed the issue and I have been provided with apology. I fixed the problem

Original review Jan 10, 2024
I had trouble getting into pogo and no body answered the phone but I got it done and everything is fine. I would not trade pogo for anything and I was having a very bad day and I do apologiize for that. I love pogo and keeps my husband busy for meI
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joy k Ggm

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Verified Reviewer

Pogo not working

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I was just wondering why my pogo isn't working? do I need to re subscribe or have you all made changes again??
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Terry J Kcp

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Verified Reviewer

Can I get help with pogo?

Can I get help with pogo?
Updated by user Oct 14, 2023

Still got no help why pogo

Original review Oct 06, 2023
I got a new phone new email and now pogo wont let me change it. I havent been able to play for two weeks now and I have tried and every time I go to the people for help they want me to pay a dollar Ive paid the dollar and I still havent gotten help. I have been with Pogo for 20 years they take out money every year in March, where is my help? So call me 979-530****
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Pros:
  • Need help never get it
Cons:
  • Help

Preferred solution: Help getting back in the pogo I need help changing my email. I’ve asked 1000 times I’ve paid the dollar I did with you for 20 years I need help.

User's recommendation: Get the phone number

Richard M Rdn

No answer on phone. Want paid to talk

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No answer on phone need help now. Owner of game site passed away. Need to cancel. No one answers. I go to help. They want me to pay to chat. Not good.
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Loss:
$40

Preferred solution: Full refund

Terry J Kcp

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Verified Reviewer
| map-marker Houston, Texas

Need to change email Please help

Pogo - Need to change email Please help
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Well no help again. Ive tried over 100 times now to get help with my pogo account and nobody can help whats up with that
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